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1. Accessibility and Usability Issues

   • Showstoppers: Major usability issues like non-functional buttons and unresponsive navigation must be fixed to prevent users from abandoning the app.

   • Interactive Controls: Ensure all interactive elements are operable using assistive technologies and meet a minimum contrast ratio of 3:1.

   • Consistent Icons and Colors: Align iconography and color schemes with accessibility guidelines to provide a coherent user interface.

2. Competitor Insights

   • Scheduling: Enhance scheduling visualization to simplify field engineers' tasks.

   • Time-Saving Features: Implement in-app copy/paste functionality and auto-copy features to improve efficiency on small screens.

   • Live Updates: Introduce real-time updates and live service progress indicators for field engineers.

   • Customer Communication: Provide live location updates to customers via SMS/email.

3. UI/UX Improvements

   • Rescheduling Interface: Create a more intuitive date picker with options for manual input and combined time/date selection.

   • Homepage Organization: Improve the assignment list view with sorting, filtering options, and various display formats (e.g., calendar view).

   • Menu Navigation: Redesign the menu to avoid full-screen takeover, allowing partial overlays to keep app content visible.

4. In-App Optimization

   • Redirection Features: Simplify navigation with in-app buttons for copy/paste and redirection to mapping applications.

   • Task Time Estimates: Provide estimated task durations to help engineers manage their schedules better.

5. Documentation and Help

   • In-App Help: Integrate a user-friendly help section with FAQs and contact options within the app to reduce information overload and provide immediate assistance.

     Research Methods

• Heuristic Evaluation: Applied Jakob Nielsen’s ten usability heuristics to identify usability issues.

• Competitor Analysis: Compared features with other field service and delivery apps like Microsoft Dynamics 365, Service Titan, and Amazon Flex Driver.

• Accessibility Review: Conducted using WCAG 2.0 and W3C/WAI guidelines.